Our manuals & guidelines are here: https://owndoc.shop/_Manuals/

Unable to pay? It's usually your bank, as a security precaution blocking the transfer to us in Europe (Czech Republic).
When your payment fails, our store sends you an email with often the reason, plus suggestions how to solve it.
We unfortunately can not offer PayPal or any other way to pay than the payment options offered by our payment processor.

Transit time issue? Mail goes on passenger planes/trains and due to COVID, there is much less travel.
Our citizens are not traveling abroad due to COVID regulations/precautions so mail transit times are much longer than normal.
You agreed to a max. 60-day transit time (EU countries) or 90 days (rest of the world) regardless of available tracking or tracking status.
We believe you when you say an untracked package has not arrived. So we will always refund you.
The only thing we ask for is that you'll wait until a customs- or transit delay can't be to blame, before we refund.

Missing or flawed item? We'll issue a store credit, sufficient to purchase a replacement.

Gmail often 'disappears' our notification emails so copy your ticket number to search & find our reply later!
Some browser extentions block access to tickets. Then you should use a different browser, temporarily (e.g. MS Edge)

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